Returns & Exchanges Policy

Change of Mind

We do not offer refunds for change of mind, incorrect selection, ordering the wrong item, or failure to review product specifications prior to purchase.

Please ensure you carefully read all product descriptions, measurements, compatibility details, and specifications before placing your order.

For change-of-mind requests, we may offer an exchange or store credit at our discretion.

To be eligible for an exchange, items must be:

• Unused

• In original condition

• In original packaging

• Returned within 14 days of delivery

Return shipping costs for change-of-mind exchanges are the responsibility of the customer. Original shipping costs are non-refundable.

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Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund where the product has a major fault or does not meet consumer guarantees.

We may request photos or additional information to assess the issue before approving a resolution.

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Return Shipping

All return shipping costs for exchanges are at the customer’s expense.

We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

To start a return, you can contact us at info@touringessentials.com. Please note that returns will need to be sent to the following address: PO Box 3048 Bracken Ridge 4017. 

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.